FAQ
Frequently Asked Questions
Frequently Asked Questions
Here are some frequently asked questions from our customers.
We sincerely apologize, but our hotel only has Japanese-style rooms on the 4th and 5th floors.
Additionally, the size of the room is determined by the number of guests (and therefore the number of futon sets required).
If we have rooms available, please contact us and we will do our best to accommodate your requests.
We sincerely apologize, but all Japanese-style rooms in our hotel are smoking rooms.
Please understand this in advance.
Check-in is available from 3 PM. Check-out is at 11 AM.
However, depending on room availability, we may be able to accommodate check-in from 2 PM. If you wish to check in earlier, please inquire at the front desk.
*Please note that for check-ins before 2 PM, an extension fee of ¥660 will be charged for every 30 minutes.
*For extensions the following morning, an extension fee of ¥660 will be charged for every 30 minutes after 11:00 AM.
Also, please note that if you arrive after 1 PM, you will be charged the full price of one night’s accommodation.
Our hotel is located near the Seto Inland Sea.
Therefore, rooms facing the sea offer a panoramic view of the Seto Inland Sea! Furthermore, the Royal Rooms are corner rooms, allowing you to enjoy a stunning view of the Seto Ohashi Bridge from your window!
If the weather is nice, you can enjoy the beautiful view that extends all the way to Okayama.
*Please note that quantities are limited, and we may not be able to fulfill all requests.
Our hotel has a non-smoking floor, so if you would like a non-smoking room, please indicate this in the comments section when making your reservation and we will arrange it for you.
However, as the number of rooms is limited, if we are unable to provide a room due to booking availability, we may deodorize the room using an ozone deodorizer before providing it to you.
Please note that we do not have non-smoking rooms available in our Japanese-style rooms.
We offer a bread-based breakfast every morning from 7:00 AM at “Cafe Midan” on the first floor.
Since reservations are not required, those without breakfast tickets can also use the service and pay later.
*We bake the bread after receiving your order. Please allow ample time for your visit.
<<Royal Morning>>
Toast, salad, yogurt, boiled egg, banana, drink
<<Premier Morning>> Sandwich or toast or limited edition
・(For toast) Toast, salad, yogurt, boiled egg, sausages, banana, pineapple, orange, drink
・(For hot sandwiches) Hot sandwich, salad, yogurt, banana, pineapple, orange, drink
<<Morning for preschool children>>
Pancakes, sausages, corn soup, jelly, banana, drink
We also have individual menu items and drinks available.
At our hotel café, Mitama, we strive to ensure that guests with allergies can also enjoy their meals.
We have a file containing an allergy information sheet for all set menus, available at the cafe counter and front counter.
For more detailed information, please speak to a staff member before placing your order.
1st floor conference room (accommodates approximately 30 people)
11th floor banquet hall (capacity approximately 100 people)
This venue can be used for group dinners and breakfasts, meetings, corporate conferences and training sessions, business meetings, exhibitions, and more.
*Please inquire at the front desk regarding availability and fees.
Yes, we offer them to our guests free of charge.
Rental is free!
However, please note that we do not offer rentals for full-day use, such as for commuting.
If you need anything, please feel free to ask at the front desk.
[Amenities provided in guest rooms]
Bath towels, face towels, toothbrushes, razors, cotton swabs, shoe polisher, shampoo, conditioner, body soap, roasted tea, sencha sticks
[Amenities Provided in the Large Public Bath (Men’s Bath)]
Shampoo, conditioner, body soap, lotion, emulsion, face wash, hair tonic, hair liquid, cotton swabs, hair dryer
[Amenities provided in the large public bath (women’s bath)]
Shampoo, conditioner, body soap, makeup remover, face wash, toner, emulsion, hair oil, hair dryer, shower cap, cotton swabs
*The women’s bath is equipped with a baby bath, baby chair, and baby soap.
There is one coin laundry machine on each of the 4th, 6th, and 9th floors.
(Washing: 300 yen/wash, Drying: 100 yen/30 minutes)
Detergent is required separately and can be purchased at the front desk for 100 yen per packet.
Ice machines are located on the 5th and 7th floors. Please inquire at the front desk if you would like to borrow an ice bucket.
Microwaves are located on the 5th, 7th, 8th, 9th, and 10th floors.
Free Wi-Fi is available throughout the entire building. Additionally, LAN cables are provided in all guest rooms, allowing you to connect your PC.
Our hotel is located on a main street and offers convenient access to Takamatsu and Kotohira, approximately 30 minutes by car.
Our hotel has a free, ground-level parking lot, so you can enter and exit freely at any time!
Large buses and trucks are also welcome!
*Please note that it may get crowded at certain times.
We have trouser presses available for loan at the front desk, and we will bring them to your room.
Additionally, we have trouser presses available on each floor for your free use, so please feel free to use them if you wish.
Sarai, a “healing village,” offers a variety of baths, including open-air baths, individual tubs, and mist saunas, to soothe your body and mind.
We are offering free admission tickets to the baths to all our hotel guests!
Sarai is about a 7-minute drive from our hotel. It’s open until 1 AM (last entry at midnight), so you can relax and unwind after a long day at work.
Utazu Grand Hotel has a large public bath and sauna on the second floor where you can relax and unwind.
When you’re tired from a business trip or vacation, soaking in a spacious bath can make a big difference in how you feel the next day. We hope you’ll take advantage of our large public bath.
You can take the airport limousine bus from Takamatsu Airport to JR Utazu Station, the nearest station to our hotel, for a fee.
Since the bus service operates in accordance with flight schedules, please refer to the Kotoden Bus timetable or inquire at the information desk inside the airport.
Get off at JR Utazu Station and exit the north exit of the station. You will see Utazu Aeon ahead, so walk straight for 300 meters until you reach the main street, then turn right.
Walk straight for 700 meters and you will see our hotel on your left. It’s about a 15-minute walk from the station.
[From Shikoku Expressway/Takamatsu Expressway direction: Sakaide Interchange]
→After exiting the tollbooth, head towards Marugame and you will reach National Route 11. Continue straight, turn right at the third traffic light (where Lawson is located), and proceed along Route 194 towards Utazu city center (the road becomes hilly and you will pass through tunnels).
If you continue this way, you will come to an intersection with Sanuki Hamakaido (where Aoyama and Haruyama clothing stores are located), so turn right there. You will see our hotel on the left at the first intersection.
[Seto Expressway – From Honshu: Sakaide-Kita Interchange]
→After exiting the tollbooth, turn left at the first traffic light (where Lawson is located). Continue straight and turn left at the next traffic light (where Meibutsu Kamado is located), then continue straight again. Turn right at the intersection with the pedestrian overpass (the first traffic light) and you will be on Sanuki Hama Kaido. Continue straight towards Marugame. Turn left at the first traffic light at the Bannosu intersection. Continue straight along Sanuki Hama Kaido, and our hotel will be on your right at the fifth traffic light intersection.
Our hotel is located approximately 5 minutes from Sakaide Kita Interchange and approximately 10 minutes from Sakaide Interchange.
There are several parking spaces on the road side of the hotel and a ground-level parking lot on the north side of the building.
The ground-level parking lot can accommodate approximately 100 vehicles. Large trucks and buses can also use it.
There is no charge for parking. Please inform us of your vehicle type and license plate number upon check-in.
The reasons why our hotel is popular with families with children are…
① Children under elementary school age stay free of charge if they share a bed with an adult!
② This facility is certified as a “Kagawa Children’s Station,” and they can handle things like arranging hot water for milk and warming up baby food.
③There’s a Nishimatsuya store right in front of the hotel, making shopping convenient!
④ Toys and children’s items (gowns and slippers) are available for rent!
⑤ There’s a park just a 5-minute walk from the hotel, filled with playground equipment selected by local childcare workers. Even children who tend to get bored will be delighted.
Children of elementary school age and older will be charged the adult rate.
Children under elementary school age stay free of charge if they do not share a bed or require meals.
Please note that if your child will be sharing a bed and requires bedding and amenities, these can be provided for an additional ¥3,630 (tax included).
*Please note that children’s rates vary depending on the accommodation plan. Please check the details of your plan.
*If your child who is not sharing a bed or receiving meals requires a bath towel and face towel, please inform the front desk. We will provide them free of charge.
We offer picture books and toys for loan at the front desk.
Quantities are limited, so it will be on a first-come, first-served basis.