FAQ
Frequently asked questions
Frequently asked questions
Here are some of the questions we have received from our customers.
We apologize, but our hotel only has Japanese-style rooms on the 4th and 5th floors.
Also, the size of the room is determined by the number of guests (number of futons).
If we have room available, please contact us and we will do our best to accommodate your request.
We sincerely apologize, but all Japanese-style rooms at our hotel are smoking rooms.
Thank you for your understanding in advance.
Check-in is from 15:00. Check-out is at 11:00.
However, depending on the room situation, check-in may be possible from 2 pm, so if you would like to check in earlier, please contact the front desk.
*However, please note that for check-in before 2:00 p.m., an extension fee of 660 yen will be charged for every 30 minutes.
*If you wish to extend your stay the next morning, an extension fee of 660 yen will be charged for every 30 minutes after 11:00.
Please note that if you check out after 1pm, you will be charged for one night’s stay.
Our hotel is located close to the Seto Inland Sea.
Therefore, from the rooms facing the sea, you can see the Seto Inland Sea! Furthermore, the Royal Room is a corner room, and you can see the Great Seto Bridge from the window of the room!
If the weather is good, you can enjoy the beautiful view all the way to Okayama.
*Please note that we may not be able to prepare the item as the number is limited.
Our hotel has non-smoking floors, so if you would like a non-smoking room, please write it in the comments section when making your reservation and we will make arrangements for you.
However, since the number of rooms is limited, if we are unable to prepare a room due to reservation status, we may prepare the room after deodorizing it with an ozone deodorizer.
Please note that we do not have any non-smoking Japanese-style rooms.
Breakfast at our hotel is a Western-style breakfast served in the cafe on the first floor.
The crispy and fluffy toast made with bread from a famous local bakery and the salad topped with homemade dressing made with plenty of honey from Kagawa are popular.
Enjoy a relaxing morning with a nutritious and balanced breakfast.
A 6-minute drive from the hotel is the Kaisen Chaya Iso no Takumi restaurant, which is conveniently located for both family and business travelers.
There are counter seats, box seats, and tatami rooms, all with sunken kotatsu tables, so even those with bad legs can comfortably sit and relax!
Coffee Bitan, located on the first floor of the hotel, is a lobby cafe with an open atrium that stretches all the way to the second floor. Its open and airy design is popular with customers as it is very comfortable.
The rich aroma of coffee and the fragrant aroma of toast will help you relax.
In addition to breakfast items, the menu also includes hot sandwiches with eggs and salad.
A 3-minute drive from the hotel, located within the all-weather playground “Play Park Gold Tower,” is a yakiniku restaurant popular with families thanks to its extensive menu and reasonable prices. The seats are sunken kotatsu style, so even elderly people can sit without putting any strain on their legs.
When staying as a group, such as a company, a club activity trip, or an elementary/junior high school soccer club,
★I want to have a small meeting!!
★I want to have a meeting tomorrow!! We can also accommodate such requests.
Depending on the room setup, we have a conference room that can accommodate about 30 people…Continue reading
Yes, we do provide them free of charge to our guests.
Rental fee is free!
Rental is available from 7:00 AM to 10:00 PM.
However, please note that we do not allow you to rent the bike for the entire day due to commuting, etc.
If you need one, please feel free to ask at the front desk.
[Amenities provided in the room]
Bath towel, face towel, nightgown, toothbrush, razor, cotton swabs, conditioner, shampoo, body soap, green tea pack, shoe polisher
[Amenities available in the large public bath on the second floor]
Men: rinse-in shampoo, body soap, hair tonic, hair liquid, milky lotion Women: shampoo, conditioner, body soap, cleansing, lotion, milky lotion
Utazu Grand Hotel has one coin laundry machine on each of the 4th and 6th floors.
Washing is available for 300 yen per wash, and drying is available for 100 yen per wash.
We also sell detergent at the front desk for 50 yen, so please feel free to ask us.
All rooms are equipped with LAN cables.
This is a cord that sticks out from the table in your room.
We improved it last year to make it easier to connect to a computer.
Our hotel faces Odori and is conveniently located about 30 minutes by car from Takamatsu and Kotohira.
Our hotel’s parking lot is a flat parking lot and is free, so you can enter and exit freely regardless of the time!
Large buses and trucks are also welcome!
*Please note that due to guests of the fitness club in the building, it may be crowded depending on the time.
We have trouser presses available for loan at the front desk, which will be brought to your room.
We also have trouser presses available for your use on each floor, so please feel free to use them if you would like.
There are ice makers on the 5th, 7th, and 9th floors.
Of course, it’s free! You can take it whenever you want.
Ice containers and other equipment are available for loan at the front desk, so please feel free to ask.
Sarai is a “village of healing” where you can soothe your body and mind in a variety of baths, including an open-air bath, a tub bath, and a mist sauna.
We are giving away these bath tickets free of charge to guests staying at our hotel!
Sarai is about a 7-minute drive from our hotel. It is open until 1am (entrance is open until midnight), so you can relax and unwind after a hard day’s work.
Utazu Grand Hotel has a large public bath and sauna on the second floor where you can relax and soothe your fatigue.
When you’re tired after a business trip or trip, just relaxing in a large bath can make a big difference in how your body feels the next day. We hope you will take advantage of our large public bath.
Yes, you can.
Please park in the second or third parking lot.
This is a free flat parking lot, so large trucks can also be parked.
If you would like to use this service, please inform the front desk when you check in.
For those coming to Kagawa by plane ☆
If you’re going to Sakaide, it’s definitely more economical to use the “airport shuttle service” operated by Tosan Transportation!
[When using regular routes]
1. Travel from Takamatsu Airport to Takamatsu Station (30 minutes by taxi: approx. 4,700 yen, 40 minutes by bus: 740 yen)
② Take JR to Sakaide Station (30 minutes by rapid train: 440 yen)
3. Take a taxi to the hotel (10 minutes: approx. 780 yen)
…As such, traveling requires transfers and is a burden in terms of cost.
However, if you use the shuttle service,
[Shuttle service]
① From the airport to your desired location by jumbo taxi: 1,500 yen!!
…No transfers and cheap fares♪
(As this is a shared ride, arrival time may vary depending on reservation status.)
Of course, you can also use it to get from the hotel to the airport.
*Please read the Tosan Kotsu usage instructions below before applying.
●This airport shuttle service is a shared taxi.
●When making a reservation, we will ask you for your flight number, departure/arrival time, name, number of people, and contact information (cell phone number).
●This airport shuttle requires a reservation. Please make your reservation by phone the day before your flight by 8:00 PM for the Takamatsu area and by 12:00 PM for the Marugame area.
●You cannot specify a time for this airport shuttle service. We will specify the time for you.
●If we are unable to carry out the operation plan due to unavoidable reasons such as a delay in the arrival flight, the bus will be delayed by up to 30 minutes.
●If you cancel on the day, a cancellation fee will be charged.
For reservations, please contact Tosan Transportation Co., Ltd. Tel: 0120-049-498
If you are coming to Utazu Grand Hotel by train, please get off at Utazu Station.
When you leave the north exit of the station, you will see Utazu Vivre ahead, so go straight for about 300m and you will come to a main road called Sanukihama Kaido. Turn right from there and go straight for about 700m until you reach the third intersection, at which point you will see our hotel on your left. It takes about 15 minutes to walk, so we recommend taking a taxi.
[From the Shikoku Expressway/Takamatsu Expressway: Sakaide IC]
→After exiting the toll gate, head towards Marugame and you will come onto National Route 11. Continue straight and turn right at the third traffic light (Lawson), then continue onto Route 194 towards Utazu city (the road will curve uphill and you will pass through a tunnel on the way).
You will then come to an intersection with Sanukihama Kaido (Aoyama and Haruyama Clothing), where you need to turn right. You will see our hotel on the left at the first intersection.
[From the Seto Expressway, Honshu: Sakaide Kita IC]
→After exiting the toll gate, turn left at the first traffic light (Lawson). Continue straight and turn left at the first traffic light (Meibutsu Kamado), then continue straight again. Turn right at the intersection with the pedestrian bridge (the first traffic light) and when you reach Sanukihama Kaido, continue towards Marugame. Turn left at the first traffic light, Bannosu intersection. Continue straight along Sanukihama Kaido from there, and you will find our hotel on the right hand side at the intersection with the fifth traffic light.
Our hotel is located 5 minutes from Sakaide Kita IC and about 10 minutes from Sakaide IC.
In addition, the hotel faces the main road called Sanukihama Kaido, making it a very convenient location for those coming by car.
If you are traveling by car, parking is also an important factor when choosing a hotel.
The hotel’s parking lot is
① Plane parking lot for approximately 100 cars!
②Medium-sized trucks and minibuses can also be parked!!
3. Parking is free!!!
The reason why our hotel is popular with families with children is…
① Children under elementary school age stay free of charge if they share a bed with their parents!
②This facility has been certified as a “Kagawa Children’s Station,” and we can provide hot water for milk and warm baby food.
3. There is a Nishimatsuya store in front of the hotel, making shopping convenient!
④We also provide toy rentals and children’s items (gowns and slippers)!
5. There is a park just a 5-minute walk from the hotel, with plenty of play equipment selected by local nursery teachers. Children who tend to get bored will be delighted.
Elementary school students and above: Same price as adults. Children under elementary school: Free if sharing a bed and not eating (futon and amenities required → 3,564 yen included)
That’s right.
Please note that child rates for each accommodation plan are set differently.
We also offer a children’s breakfast (660 yen), and upon request we can provide towels for your children (bath towel and face towel set: 330 yen).
Please feel free to contact us.
Support for traveling with children!
Utazu Grand Hotel has started a toy rental service.
Please ask at the front desk and we will lend you one free of charge.
As numbers are limited, they will be given on a first-come, first-served basis. Thank you for your understanding.
In addition, our hotel offers free accommodation for children under elementary school age who sleep in the same bed as their parents, but if you require towels etc.
Additional items can be purchased for 315 yen. Please feel free to ask.